Cancellation Policy

This Cancellation Policy outlines the terms under which bookings for West London Removal (“we”, “us”, or “our”) may be cancelled or rescheduled. By confirming a booking with us, you agree to the following conditions.

1. Cancellation Notice

Customers may cancel their booking by providing at least 48 hours’ notice prior to the scheduled service date. Cancellations must be made via phone, email, or through our official communication channels.

2. Late Cancellations

Cancellations made within 48 hours of the scheduled move may result in the loss of any deposit paid. This is due to scheduling commitments and resource allocation made in advance.

3. Same-Day Cancellations

If a cancellation is made on the same day as the scheduled service, or if our team arrives and the service cannot proceed due to customer-related issues, the full booking fee may be charged.

4. Rescheduling

We understand that plans can change. Customers may request to reschedule their booking with at least 48 hours’ notice. Rescheduling is subject to availability and may not always be guaranteed.

5. Deposit Policy

Any deposit paid to secure a booking is non-refundable in the case of late cancellations or missed appointments. If sufficient notice is given, deposits may be transferred to a new booking date.

6. Cancellations by Us

In the unlikely event that we need to cancel or reschedule your booking due to unforeseen circumstances, we will notify you as soon as possible and offer an alternative date or a full refund of any deposit paid.

7. Access and Readiness

If the move cannot proceed due to lack of access, unsafe conditions, or items not being ready at the agreed time, this may be treated as a same-day cancellation and charges may apply.

8. Refunds

Refunds, where applicable, will be processed using the original payment method within a reasonable timeframe. Any administrative or transaction fees may be deducted where applicable.

9. Changes to This Policy

We reserve the right to update this Cancellation Policy at any time. Any changes will be posted on this page, and continued use of our services indicates your acceptance of the updated terms.

10. Contact Us

If you have any questions regarding cancellations or rescheduling, please contact us through our website or using the contact details provided.